Postal address is:
12, calle Pinajarro
Hervas, Caceres, Spain
We can be reached :
via e-mail at: subscriptions(at)samielcarolina.com
or by telephone at +34 621 21 14 53
CODE OF ENGAGEMENT
Samiel Carolina is here to guide you through your highly personal journey of transformation. Transformation happens only if we respect each other; we engage and trust in the process. Transformation towards an enjoyable, meaningful life requires a practice. And for a practice, there must be discipline and commitment.
Along the way, you will discover our heart and soul in everything we do. We want you to know that we are already engaged with your transformation, and we hope you do the same, because this journey is about you and the extraordinary life you can create.
Thanks for reading the following policies.
We honor your journey.
PAYMENT, RESCHEDULING AND CANCELLATION POLICY
We are committed to giving our clients honest and outstanding service and attention. In return we ask our clients to respect the following Code of Engagement:
Payment is required in full prior to the consultation* via bank transfer/paypal. Sessions that are not paid are not considered as confirmed.
A minimum of 48 hours prior notice is required to reschedule your session. Failure to provide notice will result in the consultation being invoiced at 100%. If you do give a minimum of 48 hours notice, you can reschedule the appointment within 3 months of the initial session.
To cancel your session, please send notification via email or sms no later than 48 hours before the scheduled appointment. 20% of the fee will be charged and the rest will be given back to you via bank transfer. Last minute cancellations (less than 48 hours before the appointment) will be charged at 100%.
If your consultation is scheduled on a Monday, we accept notifications by the previous Friday at 9 a.m.
Clients are asked by written email or letter to participate on our website with testimonials and/or pictures. Under written consent, Samiel Carolina might publish the information sent by the client, either on Samiel Carolina Web pages or any other communication material such as social media and emails.
PRIVACY AND COOKIES POLICY
1.1 We are committed to safeguarding the privacy of samielcarolina.com, it’s affiliated websites and our users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of samielcarolina visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 In this policy, “we”, “us” and “our” refer to samielcarolina.com. For more information about us, see Section 19.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is MailChimp and Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business.
2.4 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.5 We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your contact details. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.
2.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card/payment source details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.9 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.10 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.11 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. Automated decision-making (not applicable)
4. Providing your personal data to others
4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy
4.2 We may disclose your personal data]to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3 Financial transactions relating to our website and services may be handled by our payment services providers, Stripe or PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com OR https://www.paypal.com
5. International transfers of your personal data (not applicable)
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) Personal data will be retained for a minimum period of 10 years following 25 May, 2018 and for a maximum period of 20 years following 25 May, 2018.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of will be determined based on legal requirements for records retention in accordance with the laws of the European Union as required.
7. Security of personal data
7.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
7.2 We will store all your personal data on secure servers and personal computers.
7.3 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology as per Stripe and Paypal policies.
7.5 You acknowledge that the transmission of unencrypted or inadequately encrypted data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of significant changes to this policy by email.
9. Your rights
9.1 In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
9.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
9.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information.
9.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
9.5 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9.6 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
9.7 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
9.8 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
9.9 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
9.10 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 9.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Personal data of children
11.1 Our website and services are targeted at persons over the age 18.
11.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13.1 Click on the “unsubscribe” link on the bottom of the e-mail.
14 Acting as a data processor (not applicable)
15. About cookies
15.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
16. Cookies that we use
16.1 All cookies used are engaged by our service providers.
17. Cookies used by our service providers
18. Managing cookies
18.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via each browser.
18.2 Blocking all cookies will have a negative impact upon the usability of many websites.
18.3 If you block cookies, you will not be able to use all the features on our website.
19. Cookie preferences cannot be managed via our website.
20. Our details
20.1 This website is owned and operated by Samiel Carolina
20.2 We are registered in Hervas, Caceres, Spain, as stated above.
Copyright © 2017 by
Texts: Samiel Carolina
Brand Design & Website Development: Antonia Wibke Heidelmann, FULLY SEEN
Products Illustrations: Eric Boehm
All rights reserved. This website or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the creatrix.
Brand Photography: Magnus Arrevad
Portraits in Bali: Gun Gun Gumilar
Event Photography in Geneva: Undine Groeger
Stock Images: Fotolia
If you love our material, products, blog posts or conversations, please reach out to the email or phone above and let us know how you intent to share the magic so we have a clear agreement.